| Hosted Services | Avg. Monthly Cost | Uptime | Support | Features | Avg. Rating |
|---|---|---|---|---|---|
| Hosted PBXWrite Review | Read Reviews (5) | Avg. Monthly Cost: Average |
Service Uptime: Very Poor |
Voice Quality: Very Poor |
Tech Support: Very Poor |
Companies Rated Higher than Aptela
| Company | Avg. Monthly Cost | Services | Avg. Rating |
|---|---|---|---|
| 1.Kyliptix Visit Website | Read Reviews (4) |
Kyliptix's Avg. Monthly Cost: Inexpensive |
||
| Visit Website | Read Review (1) | Host Demon's Avg. Monthly Cost: Very Expensive |
||
| Visit Website | Read Reviews (35) | Inbox Solutions's Avg. Monthly Cost: Very Cheap |
| Company | Avg. Monthly Cost | Services | Avg. Rating |
|---|---|---|---|
| Got vMailVisit Website | Read Reviews (3) | Got vMail's Avg. Monthly Cost: Very Expensive |
||
| Sharepoint 360Visit Website | Read Reviews (3) | Sharepoint 360's Avg. Monthly Cost: Expensive |
|
|
| All Call TechnologiesVisit Website | Read Reviews (14) | All Call Technologies's Avg. Monthly Cost: Average |
||
| EmantraVisit Website | Read Reviews (3) | Emantra's Avg. Monthly Cost: Very Expensive |
||
| 123 TogetherVisit Website | Read Reviews (17) | 123 Together's Avg. Monthly Cost: Inexpensive |
||
| VOIP Dot ComVisit Website | Read Reviews (2) | VOIP Dot Com's Avg. Monthly Cost: Expensive |
Recent VOIP Dot Com Reviews
PBX Review - By: Chase
02/22/11Pros:
None listed.
Cons:
Huge issues getting straight answers from anyone at Aptela Support and Aptela has had major service outage issues that have yet to be resolved in addition to 'quirky' system issues that are also unresolved. Canceled service, & went somewhere else.
Other Thoughts:
Huge issues getting straight answers from anyone at Aptela Support and Aptela has had major service outage issues that have yet to be resolved in addition to 'quirky' system issues that are also unresolved. We've been trying to get some kind of explanation for the issues we've been having with Aptela for over 1 month, submitted multiple tickets through Aptela's website (which by the way is a horrible method when nobody responds with a resolution to your tickets). The worst functionality problem with Aptela is sporadically when you pick up the handset, the call won't connect even after pressing '1' as the call screener instructs (happens on all our phones and is not a hardware issue). Numerous service outage emails from the CEO of the company, and nothing has improved despite Aptela saying it has. Finally, decided to jump ship after trying to work with Aptela for over 5 months.
Our business has experienced a high-level of frustration and large degree of productivity loss with the call reliability issues of the Aptela system (calls ring and ring even when we try to answer the call sporadically they won't connect). Aptela ignored the issue, never responded to our several tickets we submitted related to the problem, so we canceled service with them. They cut half of the final bill, but realistically they should have refunded our last 3 months of service and the router we purchased from them. If for some strange reason you decide to use Aptela don't buy any of the hardware. You can by VoIP phones and the Edgewater Networks router they say you need MUCH cheaper somewhere else online. But really, there are plenty of other VoIP services that are much more reliable. We chose Aptela because the user interface was friendly and the functionality was just what we needed. BUT, WHAT WE LEARNED WAS--the user interface and the great functionality means diddly-squat if the service and call reliability doesn't hold up. Don't let Aptela tell you they fixed they're call reliability issues--odds are they have not. Tell them you'd like to try their service FREE for at least 1 month first, then you'll go from there. But honestly, Aptela is a really bad choice for a VoIP provider.
voip dot com pbx reviews | pbx reviews
PBX Review - By: Outraged And Disappointed
06/10/10Pros:
Honestly the only pro that I can think of is that they stayed in business long enough for me to do additional research on business class voip providers and then make a change to a provider worthy of our business.
Cons:
If you require dependable business class phone service with even the slightest amount of support then this is definately not the provider for you...I would even consider it cruel to recommend this provider to my competition.
Other Thoughts:
This company will tell you what ever you need to hear in order to get your business, even though I have experienced myself that they have no intentions or for that matter even the ability to live up to their promises, and even worse, good luck getting to speak to anyone about the issues that you are certain to have.
THIS IS A POOR POOR POOR EXAMPLE OF WHAT A BUSINESS CLASS VOIP PROVIDER SHOULD BE, A BLIND GUESS IS CERTAIN TO BETTER THAN THIS COMPANY.
voip dot com pbx reviews | pbx reviews
PBX Review - By: FrustratedToNoEnd
12/28/09Pros:
Web site is easy to access and usually available at all times.
Cons:
Where do I begin. Dropped calls by several users, conference calling is horrible, and support is low - expect to wait on response. Our own customers refuse to use our service and we have to call into their conference calls for communications.
Other Thoughts:
Keep searching for a better service, has to be something out there that's better. Cheaper is not always the best.
voip dot com pbx reviews | pbx reviews
PBX Review - By: Ms. Realtor
07/12/09Pros:
Unbelievable functionality for the price. Sales was very helpful. Dedicated person helped us get up and running quickly. Support is decent. Very thorough Knowledge Base.
Cons:
Sometimes must wait in line for support...but typical for telecom providers.
Other Thoughts:
I've used Aptela with two of my businesses. The service is great for small businesses that need to connect employees who are in different locations and those who are on the road a lot.
voip dot com pbx reviews | pbx reviews
PBX Review - By: Aptela Gets 2 Thumbs Down
07/06/09Pros:
Phone calls go through, if your patient enough and don't actually have a job you can reach customer support.
Cons:
Price, customer service, uptime, call quality, overall company deceptive practices like unlimited is not really unlimited.
Other Thoughts:
I would highly suggest you keep searching for another VOIP PBX provider then APTELA if you still have the chance. The sales people are quick to answer... Try calling tech support