| Hosted Services | Avg. Monthly Cost | Uptime | Support | Features | Avg. Rating |
|---|---|---|---|---|---|
| Hosted PBXWrite Review | Read Reviews (3) | Avg. Monthly Cost: Inexpensive |
Service Uptime: Very Poor |
Voice Quality: Very Poor |
Tech Support: Very Poor |
Companies Rated Higher than Fonality
| Company | Avg. Monthly Cost | Services | Avg. Rating |
|---|---|---|---|
| 1.Kyliptix Visit Website | Read Reviews (4) |
Kyliptix's Avg. Monthly Cost: Inexpensive |
||
| Visit Website | Read Review (1) | Host Demon's Avg. Monthly Cost: Very Expensive |
||
| Visit Website | Read Reviews (35) | Inbox Solutions's Avg. Monthly Cost: Very Cheap |
| Company | Avg. Monthly Cost | Services | Avg. Rating |
|---|---|---|---|
| 724 HostingVisit Website | Read Reviews (12) | 724 Hosting's Avg. Monthly Cost: Average |
|
|
| Apps 4 RentVisit Website | Read Reviews (188) | Apps 4 Rent's Avg. Monthly Cost: Average |
|
|
| ComcastVisit Website | Read Reviews (2) | Comcast's Avg. Monthly Cost: Expensive |
||
| NaviSiteVisit Website | Read Reviews (2) | NaviSite's Avg. Monthly Cost: Average |
||
| 1 & 1Visit Website | Read Reviews (9) | 1 & 1's Avg. Monthly Cost: Average |
|
|
| AiveaVisit Website | Read Reviews (8) | Aivea's Avg. Monthly Cost: Average |
|
Recent Aivea Reviews
PBX Review - By: Ryantkay
03/14/11Pros:
Cheap to setup, requires relatively little maintenance so long as you leave it alone
Cons:
Few product updates since we began about 3-4 years ago, horrible customer service and support (if you can even get it)
Other Thoughts:
When we first signed on they were much smaller and seemed to have gone through a huge growth spurt over the last 24 months. They haven't added the staff to support the growth. I made mention of this to them verbally and received an apology, and that they were in the middle of adding additional support. That was months ago, so I'm assuming it's a lie.
It stated out great 4 years ago, and now they're just like any other large service provider- fast on the sales side and ridiculously slow and incompetent on support. If you want phone system that works in a small environment and you don't plan to do too much configuration... go for it. Otherwise don't expect quick responses.
I decided to start writing thing while waiting on hold to check up on a ticket that was open 42 days (ticket 1642770, if anyone there reads this).. 32 minutes and counting... and was just hung up on. This really is the kind of thing that happens more and more frequently. STAY AWAY!
aivea pbx reviews | pbx reviews
PBX Review - By: Mary Chris
08/06/09Pros:
Great call management and feastures
Very flexible
Cons:
poor service
poor support
uptime is horrible
Other Thoughts:
We've had fonality for 4 years now. Have a bonded T1 connected to it along with land lines.
Before I get into details, my single comment about fonallity is you get what you pay for! Cheap is never "cheap".
The only reason I came across this post was because, after having used a fonality PBX for 4 years, we came across another frustrating situation with them. And the most amazing thing is when we escalted it to the manager (Mike C) he felt that there was nothing wrong, when in actuality there obviously was!
Keep in mind when we did purchased and installed our system, the now board members were the ones answering our phone calls and resolivng our issues.
In any case, I have to say I'm EXREMELY surprised and dissapointed to still see some of these internal issues there. Mike seemed more interestd in covering his own but with someone in his dept, than acknoledging there was a problem. Low and behold when he found out it was also related to the sale dept, he said he would jump on it right away and make sure to push it up the chain of command to have that corrected.
In the 4 years we've used their system, it's been truly some very frustating moments and some great moments of amazement that was built into this system. We've gone through 2 servers already that crashed and in situation like that, it's obvious they're still going through growing pains. I think we had the first server that crashed due to a HD and they didn't know what to do.
And of course along with their growing pains, we feel it directly. And it can be VERY frustrating working these issues out with them, while their lower level techs are running around with their heads chopped off. Of course it takes a few hours of very frustrating, yelling and hair pulling, before it gets escalted to a level of compentency that can do anything. But it is more afforadable than antyhing on the market.
Again, you get what you pay for.
aivea pbx reviews | pbx reviews
PBX Review - By: J. Rivera
04/14/08Pros:
great advertising
Cons:
My service with Fonality is constantly going out and I cannot get anyone on the phone to help me with the issue. Once I get one of them on the phone I'm certainly going to cancel my service, I don't even care if there are fees involved this is costing me way too much business.