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Avg. Monthly Cost: Average |
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Service Reliability: Average |
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Average VoIP Rating: Great - 4 of 5 Stars |
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09/01/09
Pros:
Their tech support staff is nice.
Cons:
major problems can not be solved so I had to leave, wait time to talk to their staff is very very long, very limited phone service features
Other Thoughts:
HyperDog Digital was my second internet phone company. I had had my first Internet phone company for more than four and half years before I switched to HyperDog. The experience I had with HyperDog was very disappointing. I got their router/adapter one week after I signed up on their website. I was with them for about one month before I finally decided to leave. I had had problems big and small since day one. Problems included
1. Their phone line could not detect my input after the line was connected. This meant I could not reach anyone after I called a company if their phone system requires an input from my keypad. I could not reach my previous phone company to stop their service after the phone line was ported. I could not check my voice mail. I could not do anything that required an input from my phone keypad.
2. My connection was cut off after only around 47 seconds every time for a period of time when I called my friends who were with a different internet phone company. In another case, my other friends who are with my old internet phone company could not reach me.
3. Their router/adapter could only be used as an adapter. My computers had problem accessing the internet when their router/adapter was used as a router.
4. Their caller ID only shows numbers but no names. Unless I memorized the numbers, or people left messages, otherwise I could not know who called me.
5. The message light would not blink when people did leave messages. This meant I needed to call their message center every time just to know if anyone had left messages.
These were only some of the persistent technical problems I had with them. Some problems they did solve but came back. Their best tech person admitted to me that for some of the problems, they did not have the technology to solve them. I spent many hours everyday for the first almost two weeks with them to solve problems. I did not have any of the problems while I was with my previous internet phone company. I was able to use their router/adapter as a router with the same modem, router and computers.
Technical problems were not the only problems I had with them. The waiting time to talk to their tech support and billing department was very very long. Ten, fifteen minutes wait was the norm. There were several times I had to wait for more than thirty minutes before I could talk to someone or had to hang up. I am normally a very patient person but even I reached my limit.
This company is a very small Canadian company with a very small staff. The company’s name in Canada is Digital Voice(http://www.digitalvoice.ca/). I know at least one person who works at both the tech support and billing departments because I reached the same person when calling for different departments. Because this company is in a foreign country, my credit card company charged me a 3% foreign transaction fee for the amount they charged me.
Their phone service also has very limited features. I missed the ‘block anonymous calls’ and ‘Do not Disturb’ features from my previous company. With the features that they do have, the caller ID does not show names and message light does not blink.
In my opinion this company is not ready for the prime time. As a phone company, they can not provide the basic free of problems service to their customers. They don’t have enough staff to properly serve their customers. Their service features are very limited compared with other internet phone companies. I would not recommend them to anyone.
p.s. The tech support manager promised to refund my shipping costs earlier because all the problems I was having. But when I actually decided to leave the company and asked for the refund, he ignored all my calls and emails. After a month of repeated contact with the company (I had to contact their sales to reach their administration), they finally agreed to refund my shipping but they refunded only the shipping from the company to my home but did not refund the shipping from my home back to them.
VoIP Review - By: Great VoIP Provider
08/11/09
Pros:
Their service and prices are great, but my favorite thing so far is their referral program. They give a credit to my account for each person I refer to their service. I've almost got free service due to referrals!
Cons:
No cons that I can think of yet!
Other Thoughts:
Best VoIP experience I've had so far! Thumbs up!
Outstanding - 5 of 5 Stars
08/11/09
Pros:
Great pricing and plan options. Great customer service! Love their Online User Panel.
Cons:
Wish they had a few more device options
Other Thoughts:
They have been great and I am glad I decided to take a chance on them. I do alot of travelling and this has saved me a lot of money on long distance calling and cell phone bills. It was easy to setup and I haven't had a single problem so far!
Outstanding - 5 of 5 Stars
02/15/09
Pros:
Good pricing for service
Quick tech support response.
Cons:
None listed.
Other Thoughts:
I have had the service for 2 month's now. I have to reset my adapter about once a week. Have already changed out the adapter once hoping my issue's would stop. Still same issue's. Have had issue's when I pick up the phone and when I dial I wil just get a fast busy before I ever finish dialing the number. I also have had people hear me talking, but I can not hear them. I also have had the problem where I can not get incoming calls, they either dont ring or go right to voicemail.I have been working with tech support and they have changed my number once already. They have set my router firewall to off (leaving all my PC's open to the internet), they have tried port forwarding, they are now moving me to a new server in thier office. I'm waiting to see what happens now. Every ticket I have opened they have to reload the config for the voip adapter which seems to work about 50% of the time.Will update this pst when more info after this ticket is closed.
02/15/09
Pros:
My grandson got this for me to keep in touch with the family. I'm fairly computer stupid but know how to get around well enough. So far I have been very impressed with this service.
Cons:
None listed.
Other Thoughts:
I was very skeptical about internet phone service but these guys made it real easy. Support was very responsive and patient with me. It's helps alot when alot of our family is out of town and we make so many long distance calls.
Outstanding - 5 of 5 Stars