Rackspace Reviews - Hosted Services

Listed below are the types of Hosted Services Rackspace currently provides. Rackspace Hosted Services are ranked by their avg. monthly cost, uptime, support and features - then scored by averaging all user reviews for the given service.

Rackspace provides:
  • Cloud Hosting,
  • Dedicated Hosting,
  • Hosted Exchange,
  • MOSS Hosting,
  • Hosted OCS and
  • SharePoint Hosting
 Service.

Avg. Monthly Cost
Expensive
Service Uptime
Poor
Tech Support
Poor
Features Set
Poor
Overall Rating
Average - 3 of 5 Stars
25
reviews
Hosted ServicesAvg. Monthly CostUptimeSupportFeaturesAvg. Rating
Cloud HostingWrite Review | Read Reviews (14)
Avg. Monthly Cost: Expensive
Service Uptime: Very Poor
Tech Support: Poor
Features Set: Poor
Average Cloud Hosting Rating: Average - 3 of 5 Stars
Dedicated ServerWrite Review | Read Reviews (2)
Avg. Monthly Cost: Very Expensive
Service Uptime: Great
Tech Support: Great
Features Set: Average
Average Dedicated Rating: Great - 4 of 5 Stars
Hosted ExchangeWrite Review | Read Reviews (5)
Avg. Monthly Cost: Very Expensive
Service Uptime: Great
Tech Support: Average
Features Set: Average
Average Exchange Rating: Great - 4 of 5 Stars
MOSS HostingWrite Review | Read Reviews  (0)
Hosted OCSWrite Review | Read Reviews  (0)
SharePoint HostingWrite Review | Read Reviews (4)
Avg. Monthly Cost: Average
Service Uptime: Average
Tech Support: Poor
Features Set: Very Poor
Average SharePoint Rating: Average - 3 of 5 Stars
User Preferred Hosted Service Providers

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VOIP Your LifeVisit Website | Read Reviews (3)
VOIP Your Life's Avg. Monthly Cost: Average
VOIP Your Life's Average Rating: Average - 3 of 5 Stars
VOIP Your Life Reviews

Recent VOIP Your Life Reviews

SharePoint Review - By: RickB

07/24/10

Pros:

Rackspace is a very professional company with a good reputation. $10 per month for unlimited users is great.

Cons:

Limited functionality. For example, they have no way for a user to change their own password. They only provide a very nasic set of web parts and do not allow any third party ones.

Poor - 2 of 5 Stars
NoYes
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Exchange Review - By: Mooredb

05/15/10

Pros:

24/7 Live chat and phone support. Excellent techincial support!

Cons:

I don't have any as of yet.

Other Thoughts:

We have been with RackSpace for a month now. We have roughly 226 mailboxes and I have been very impressed with their services and support. They are by far one of the best if not THE BEST in the hosted exchange industry. I don't know about their other services, but we just have hosted exchange. I looked at several other companies before making the switch and was a bit nervous about it but I am so glad I ended up going with RackSpace. I have read other reviews about how great their support is but didn't expect it to be this great!

We have put in over 60 support tickets over a month and every single one of them was answered with the expection of 8 -10 within 1- 2 hours. They have a very good technical support system in place and they know how to handle each level of request quickly. And we really like the live chat feature, that works out really good for us.

People may complain about the price but at the end of the day with a company of our size price wasn't the first thing on the list, the support and uptime was! RackSpace is geared towards working with small to midsized company network administrators.

Also I like the fact that they didn't put all the mailbox on one server. The placed our mailboxes on several servers. Not everyone goes down.

If uptime and support are important then I would recommend going with them. If it doesn't matter then go with the cheaper companies.

Outstanding - 5 of 5 Stars
NoYes
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Cloud Hosting Review - By: Adam B.

04/13/10

Pros:

None listed.

Cons:

They're a rip off, and truly don't care about you, they just want your money.

Outstanding - 5 of 5 Stars
NoYes
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Cloud Hosting Review - By: Rackspace

04/12/10

Pros:

None listed.

Cons:

Basically the same as the other posts against them.

Outstanding - 5 of 5 Stars
NoYes
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Cloud Hosting Review - By: Why Not Mosso

04/12/10

Pros:

None listed.

Cons:

The customer service representatives treat you like dirt, and make you feel inferior. And they treat YOU like this while THEY give you horrible hosting.

Outstanding - 5 of 5 Stars
NoYes
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Cloud Hosting Review - By: William

04/12/10

Pros:

The first week was the only good time with Rackspace/Mosso.

Cons:

In the beginning, I loved rackspace/mosso and thought they were the best, which is what I noticed a lot of people think. But as time grew on, and my servers started going down, so did they. Horrible customer service and over-priced for bad servers.

Outstanding - 5 of 5 Stars
NoYes
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